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Why it’s the L7780 that is the cause of the Linksys problem »

Finally, some truth about the HP L7780 All-in-one

After 2 days of nonsense tech support, I found a supervisor. After he did 2 days of research, he called to report that it was a known issue that the HP L7780 was incompatible with the Linksys WRT54G router.

He assured me there would be a firmware or software patch to address the situation since this was a VERY popular router.

Were it not for his assurance, I would have returned the printer immediately!

One year later? Still no patch.

And HP still blames Linksys for the problem.

In a bit, proof that Linksys is NOT the problem!



This entry was posted on Friday, April 25th, 2008 at 10:05 pm and is filed under HP Officejet Pro, HP tech support, HPL7780, Hewlett Packard, linksys router. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Finally, some truth about the HP L7780 All-in-one”

  1. LAN Says:
    December 1st, 2008 at 3:43 pm

    Only 2 days? It’s taken me over a month. The first month was spent emailing back and forth with a low-level technician in some foreign country who decided that it was a L7780 hardware problem…HP sent me a reconditioned printer. Of course I had the same problems. Today, after a 1.5 hour chat session, I know the real source of the problem. The AIO is working…for now. But I’ve paid for six weeks of a business lease on a useless machine. I’ll be writing to HP.

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