Hewlett-Packard avoids a class action lawsuit!
I figured out why HP refused to continue to support my HP OfficeJet Pro L7780 and insisted that I send it back and that they would refund my purchase price (minus $40+ in tax).
To avoid a lawsuit!
I caught them red-handed in a legally indefensible place — they are knowingly selling a product with a known incompatibility that causes customers tons of wasted time, effort, and money. They are deliberately not revealing this information (not only to the customer, but they don’t tell their tech support people either!), costing the customer more wasted time and money. And they don’t publish this information ANYWHERE.
But, if they buy my printer back from me, I don’t have much of a leg to stand on in a lawsuit.
Clever move, guys and gals.
Tags: class-action lawsuit, Hewlett Packard
July 30th, 2008 at 1:45 am
Any way you can tell us a little bit more about this lawsuit ?? Like where you read about it and maybe a link to a web page would be appreciated. I am at my witts’end with HP and L7780.
July 30th, 2008 at 3:09 am
I wish I could… but I don’t know if there *is* one… I just noticed that their actions with me prevented my from suing.
Obviously, I can appreciate your frustration, given what I went through with mine.
And, I am THRILLED with the Brother MFC-9840 CDW I got instead!
December 5th, 2008 at 2:00 am
Wish they would buy back my d5000t Vista Ultimate 64 BIT.
4 Months still freezes. They won’t service or replace.
Need to go leagal.
What a waste of time.
July 15th, 2009 at 9:06 pm
I’ve spent probably 50 hours trying to get my L7780 to work — most of it on tech support lines (they work with you for 3-4 hours and then hang up because they can’t fix it). I’ve hired two techs and contacted Best Buy’s Geek Squad (where I bought it) and none of them can fix it either. Every time I get on the phone with HP it’s a total insult to go through the same procedures again — and after calling continuously for a year for help — I found out the warranty just expired so now they won’t do anything at all even after keeping me on the line for an hour before telling me that. Is there anything I can do? These people are positively evil!