Avoid the HP Officejet Pro L7780 All-in-One Printer Fax Copy Scanner

This is classic.

HP promised that they would send me yet another replacement (refurbished) L7780 since the LAST replacement they sent has a fondness for eating paper and jamming.

So, I called today and asked about the status of this replacement (my 5th or 6th) and was told, “Oh, we’re not sending you another because you said in a previous call that you were getting lawyers involved.”

So the fact that I said something means they will:

a) Stop providing support

b) Not TELL ME they stopped providing support (unless I find out by following up with them and asking).

This is the most ridiculous “support” policy I’ve ever heard.

This entry was posted on Tuesday, April 29th, 2008 at 7:52 pm and is filed under HP L7780, HP tech support, HPL7780, Hewlett Packard. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.