HP (Hewlett-Packard) Officejet Pro All-in-one L7780 review information
The biggest problem with the L7780 is that there’s nothing else out there to replace it with!
Actually, that’s not true. The biggest problem is that HP has released a product with a TON of fix-able bugs and, in over a year they haven’t fixed them. And, worse, many of these are KNOWN problems that they won’t reveal to you until you’ve spent DAYS on the phone with Hewlett-Packard’s support monkeys, who make you jump through the stupidest hoops known to man (can you say, “Move your printer to another room so we can make sure the electricity isn’t a problem”).
More stunning is the expensive (for them) “solution” of shipping out replacement printers… even though it’s a FIRMWARE problem not a hardware problem that’s the issue.
And, of course, this “solution” is massively expensive for the user, because setting up one of these HP L7780s can take 3 hours, easily — 20-30 min for the printer to initialize, 2+ hours for the bloatware software to install itself (and tons of crap you don’t need) onto your computer.
HP’s “Case Managers” are supposed to be the last resort for help; they’ll even tell you that there’s nobody above them to talk to… if they tell you that, they are lying directly to your face. And while they have the power to do *some* things, they seem not to have enough power to actually satisfy a customer.
I had one argument with my case manager, where he was offering to send me some ink cartridges to make up for the pain in the ass I’ve been going through… he claimed the value of the ink cartridges was about $80… even though the price on eBay is about $40, and if you use some coupons at OfficeMax or Staples, you can get them for about $20.
I told the CM that his offer was unacceptable, especially given the street price of the ink. He said he felt that it was a good offer.
I replied, “I don’t care what you FEEL; it’s a shitty offer. Besides, you clearly don’t care what I FEEL, so why should I care what you feel?”
I must say, I was impressed that he realized the double-standard and, at least for that moment, shut up.
Frankly, I can’t imagine HP will ever be able to compensate me for the time, effort, and frustration they’ve put me through — much of it documented, below.
And given that they’re selling a product with KNOWN defects, I think a class-action lawsuit is in order.
September 2nd, 2010 at 2:43 pm
It’s truly a piece of junk. Constantly jams etc. Shakes like a pending earthquake. Noisy! Constantly stopping to “check itself” wasting 4-5 minutes each time. A real piece of crap. I so regret buying it. HP had the gall to offer me the chance to buy a another model with a modest discount. The one they offered is nothing but a cheaper version of the same unit. I will never again buy a product with HP on it.