Avoid the HP Officejet Pro L7780 All-in-One Printer Fax Copy Scanner

I figured out why HP refused to continue to support my HP OfficeJet Pro L7780 and insisted that I send it back and that they would refund my purchase price (minus $40+ in tax).

To avoid a lawsuit!

I caught them red-handed in a legally indefensible place — they are knowingly selling a product with a known incompatibility that causes customers tons of wasted time, effort, and money. They are deliberately not revealing this information (not only to the customer, but they don’t tell their tech support people either!), costing the customer more wasted time and money. And they don’t publish this information ANYWHERE.

But, if they buy my printer back from me, I don’t have much of a leg to stand on in a lawsuit.

Clever move, guys and gals.

So, check this out… after HP agrees to give me the MONEY to buy a new router, one that is compatible with their printer, and to send me some ink to replace all that I used in the repeated setups, I’m left with a printer that’s a lemon!

This is the 7th HP Officejet Pro L7780 All-in-One that they’ve sent me. The last 4 have been refurbs.

This one has problem with the paper feed, and it randomly goes offline for no apparent reason.

So, I call my case manager and ask him what to do, given that the refurb has a 90-day warranty.

He says, “We’re no longer supporting your printers.”

“WHAT?!”

“We’ve done everything we can and we’ve sent you 7 printers.”

“But,” I said, “you’ve only sent me 7 printers because you were pretending that the printer was the problem, when it was ALWAYS a firmware issue… now, I have an ACTUAL LEMON and you won’t fix the problem?!”

“Correct. We’ll buy the printer back from you.”

“Huh?”

“Send us the printer and a copy of the receipt and we’ll send you the purchase price… MINUS the tax.”

Can you say “You have got to be kidding?”