So, I ask the case manager if they’ll at least send me ink cartridges to replace all the ones I burned through while following their “testing” procedure.
They agree to send me the HP 88 XL (extra large) ink cartridges — Cyan, Magenta, Yellow, Black.
They send me the regular instead of the XL.
I fax them and tell them what they did. They call me and promise to correct the error.
They send another batch… to the wrong address (even though my correct address was in my account and on my fax).
I drive to Denver to pick up the package (the woman who got it opened it up so UPS wouldn’t return it).
ANOTHER batch of regular instead of XL!
I fax again, basically asking how far up their butts they must have their heads to screw up something as simple as this.
They finally send me the right HP 88 XL ink cartridges.
Of course, since they won’t support my printer any more, they’re ALL a waste.